Privacy Policy

This policy explains how Detailed Mechanical (ABN 96 480 620 053) collects, uses, discloses, secures and manages personal information. We aim to handle your information carefully and only for the purposes of running a mobile mechanical business.

Information may be collected directly from you through the website, MechanicDesk, phone, email, SMS, social media, quote acceptance, onsite attendance and payment. With authority, it may also come from a vehicle owner, fleet manager, seller, parts supplier, diagnostic system or other service provider.

Personal information may be disclosed where reasonably necessary to MechanicDesk (workshop management), our website hosting and form providers, email and SMS providers, payment processors, parts suppliers, diagnostic or technical-data providers, accountants, insurers, advisers, debt recovery providers, regulators and law-enforcement bodies. Suppliers receive only the information reasonably needed for their role.

Detailed Mechanical does not sell or trade customer personal information.

Some service providers, including our website hosting, form-delivery and email services, may store or process information outside Australia. We take reasonable steps to use reputable providers with appropriate security practices.

Detailed Mechanical takes reasonable steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures include controlled accounts, multi-factor authentication, secure devices, software updates, backups and access limited to people who need the information.

Information is retained only as long as reasonably needed for service, warranty, tax, insurance, legal and record-keeping purposes, then securely destroyed or de-identified where lawful. Photos uploaded through the website quote form are retained only as long as needed to assess and complete the job.

You may ask to access or correct personal information held about you by contacting 0421 196 891 or detailedmech@gmail.com. We may need to verify your identity. If access or correction is refused where permitted by law, we will explain the reasons and available complaint steps.

Privacy complaints should include enough information for us to investigate. We will acknowledge and respond within a reasonable time. If the complaint is not resolved, you may contact the Office of the Australian Information Commissioner.

Service communications about an enquiry, booking, quote, safety matter, invoice or warranty are separate from marketing. You will not be added to a marketing list merely because you contacted the business.

Any marketing message will identify Detailed Mechanical, include accurate contact details and provide a clear unsubscribe method. Unsubscribe requests are actioned within five working days.

This website uses essential cookies needed for the site and quote form to function, and privacy-friendly, cookieless analytics (Vercel Web Analytics and Speed Insights) that do not identify individual visitors or track you across other sites. We do not use advertising trackers.

This policy shows an effective date and will be updated when our data practices or providers materially change. Questions or requests may be directed to Detailed Mechanical at 0421 196 891 or detailedmech@gmail.com.