Website and Service Terms

A website form is a request only. A booking is confirmed after Detailed Mechanical accepts the job, the customer approves the scope, price or pricing basis, location and appointment details, and the required $50 deposit is received. The deposit is credited to the final invoice. At least 24 hours' notice is required to cancel or reschedule without a fee. Additional chargeable work requires approval.

These terms are intended to be read with the accepted quote, booking confirmation or work order for each job.

1.1 Detailed Mechanical is the trading name of Matthew James Stimson (ABN 96 480 620 053), a mobile mechanical business based in Flagstone, Queensland. In these terms, we, us and our mean Detailed Mechanical. You and your mean the person or entity requesting, approving or paying for the Services.

1.2 These terms apply to use of our website and to every quote request, Booking and supply of goods or Services that we expressly accept. They apply to consumer and business customers, subject always to rights and obligations that cannot lawfully be excluded.

1.3 In these terms:

• Booking means an appointment or job that we have accepted in accordance with clause 2.
• Consumer Law means the Australian Consumer Law in Schedule 2 to the Competition and Consumer Act 2010 (Cth), together with any other applicable non-excludable law.
• Quote includes a written quote, estimate, pricing basis, booking confirmation or work order issued by us.
• Services means the inspection, diagnostic, servicing, repair, 4WD, touring, accessory, fleet or other work that we expressly agree to supply.
• Vehicle includes the vehicle, trailer or equipment identified in the Booking.
• Worksite means the place where we are asked to attend or perform the Services.

1.4 A reference to writing includes email, SMS, online acceptance, MechanicDesk or another electronic record that the parties use for the Booking. A reference to including does not limit the words that follow.

2.1 Submitting a website form, leaving a message or asking for a quote is a request only. It does not guarantee availability, create a confirmed appointment or require us to accept the job.

2.2 A Booking is confirmed only when we accept the request, you approve the agreed scope, price or pricing basis, Worksite and appointment date or attendance window, and any required booking deposit has been received in cleared funds.

2.3 You may accept a Quote or Booking by signing, selecting an unticked online acceptance box, replying by email or SMS, approving through MechanicDesk, paying the required deposit or using another method that clearly records agreement. Mere use of the website does not by itself authorise mechanical work.

2.4 You must be at least 18 years old and own the Vehicle or have authority from its owner or the relevant business to request the Services. A person approving work for an entity confirms that they have authority to bind that entity for the approved work.

2.5 The contract for a job consists of the accepted Quote, any service-specific written terms and these terms. The accepted Quote controls the specific scope, price and timing. Service-specific terms control the subject they address. These terms apply to everything else.

2.6 A purchase order or other customer document does not add or replace terms unless we expressly accept the change in writing. We will consider reasonable proposed changes before a Booking is confirmed.

2.7 A variation is effective only when agreed by both parties. Updated website terms apply to future Bookings only and do not retrospectively change an existing Booking unless the parties agree or the law requires it.

3.1 Website content is general information only. It is not a Vehicle diagnosis, a safety or roadworthiness statement, a complete description of every service, or a substitute for inspection. Images, availability and starting prices may not apply to every Vehicle or job.

3.2 We may correct genuine website, typographical or system errors. If an error affects a pending request, we will explain it before accepting the Booking. A correction does not change an already accepted Quote without agreement, except where the law permits or requires it.

3.3 Do not rely on website, text or phone information for emergency or safety-critical advice. If a Vehicle may be unsafe, stop using it where safe to do so and arrange appropriate roadside, towing or emergency assistance.

3.4 Detailed Mechanical is not a guaranteed emergency-response, towing or recovery service. Onsite breakdown assistance is available only when expressly accepted and when the location is lawful and reasonably safe.

4.1 Subject to the accepted Quote, our Services may include general and logbook servicing, diagnostics and warning-light assessment, onsite mechanical repairs, brake work, batteries and starting or charging systems, cooling systems, suspension and steering, pre-purchase inspections, touring or pre-trip inspections, selected 4WD or accessory work, onsite breakdown repairs and small-fleet work.

4.2 Availability depends on the Vehicle, condition, modifications, Worksite, tools, parts, time, qualifications, legal requirements and our actual insurance and capability. We may decline or stop work that is unsafe, unlawful, unsuitable for mobile completion or outside our capability.

4.3 Unless a Quote expressly says otherwise, our Services do not include:

• major engine, transmission or differential rebuilds or other work requiring specialist workshop plant;
• Queensland safety or roadworthy certificates, certificates of inspection, modification plates or engineering approval;
• towing, recovery, tyre fitting, wheel alignment or air-conditioning refrigerant work;
• LPG work, structural welding or fabrication, high-voltage EV or hybrid work, or specialist body or paint work;
• dyno or custom ECU tuning, or any DPF, EGR, emissions or warning-system delete or bypass;
• work at an unsafe or unsuitable site, or any work prohibited by law, a manufacturer safety procedure or our insurance conditions.

4.4 If a specialist, approved person, engineer, workshop or another trade is required, we will explain that where reasonably practicable and clarify whether you contract with that provider directly or we engage them as part of our Quote.

5.1 You authorise us to inspect and test the Vehicle and to perform only the work you approve. You must provide accurate contact, Vehicle, fault, access and payment information and promptly correct anything that changes.

5.2 Before attendance, disclose all information material to safety, diagnosis, price or scope, including known defects, warning lights, immobiliser or security issues, fluid leaks, recent or failed repairs, non-standard parts, modifications, tuning, accident or flood history, intended use and any restriction on starting, moving or road-testing the Vehicle.

5.3 Provide lawful access, the keys, wheel-lock key, relevant security codes, service book or history where needed, and an authorised adult who is contactable during the Booking. Remove valuables and items that obstruct access to the work area.

5.4 Tell us the result or concern you want assessed rather than insisting on a particular repair against our advice. If you direct a method or part after we explain a material limitation, responsibility will be determined by the Consumer Law, the approved scope and the cause of any later issue.

5.5 If you withhold or provide inaccurate material information, we may revise or cancel the Booking. We will explain any change and seek approval before additional chargeable work.

6.1 A quote is a price for a stated scope and stated assumptions. An estimate is an approximate indication where the complete scope cannot reasonably be known before inspection, diagnosis or dismantling. A Quote may identify parts, labour, travel, deposits, exclusions, assumptions and an expiry date.

6.2 A starting price, website guide or verbal range is not a final Quote. Price may depend on Vehicle details, manufacturer schedule, oil or fluid specification and quantity, parts, access, condition, modifications, travel, diagnostic time, compliance requirements and specialist involvement.

6.3 Prices are in Australian dollars and include GST where GST is payable, unless the Quote clearly states otherwise. The accepted Quote is the price or pricing basis for the approved scope.

6.4 We will not perform additional chargeable work without your approval. Approval may be recorded by SMS, email, MechanicDesk, signed work order or another clear electronic record. We will identify the added scope and price or pricing basis before proceeding.

6.5 If a genuine pricing or Vehicle-identification error is found before acceptance, we may withdraw and replace the Quote. After acceptance, a price or scope change requires agreement unless it results from your changed instructions or another lawful basis stated in the Quote.

6.6 Tell us before confirmation if a particular completion date is essential. An appointment time, arrival window, parts date or completion estimate is not a guaranteed deadline unless the accepted Quote expressly makes it one.

7.1 Unless we waive it or agree written account terms, a $50 booking deposit is required to secure each Booking. It is part payment for the Services and is credited in full to the final invoice unless it is refunded, transferred or retained under clause 8.

7.2 We may require an additional reasonable deposit before ordering parts, accepting a non-returnable or special-order item, or reserving substantial labour or travel. We will disclose the amount, purpose and cancellation consequences before payment.

7.3 If you cancel a Booking involving an additional parts deposit, any deduction is limited to reasonable unrecoverable costs actually incurred, such as a disclosed supplier cancellation or restocking charge or a non-returnable special-order item. We will take reasonable steps to reduce the loss, refund the balance within a reasonable time and not recover the same loss twice.

7.4 If we cannot obtain an ordered part or cannot supply the relevant Services, you may choose an appropriate replacement arrangement or a refund of amounts paid for goods or Services not supplied, subject to the Consumer Law.

8.1 You may cancel or reschedule a confirmed Booking without a cancellation fee by giving at least 24 hours' notice before the scheduled start time. You may choose to have the $50 booking deposit refunded or transferred to a replacement Booking.

8.2 Notice must be given by telephone or SMS to 0421 196 891 or by email to detailedmech@gmail.com and takes effect when received by us. A voicemail or email sent outside reasonable contact hours may not be received until the next business period.

8.3 If you cancel or ask to reschedule with less than 24 hours' notice, do not attend or remain contactable where required, or do not provide lawful and reasonably safe access to the Vehicle, we may retain or invoice only the lesser of:

• $50; and
• our reasonable administration, preparation, travel and reserved-time loss caused by the event after taking reasonable steps to reallocate the appointment.

8.4 The amount is intended to protect a legitimate interest and compensate reasonable loss, not to punish you. We may waive, reduce or refund it for a genuine emergency, illness or circumstances outside your reasonable control. We will not both retain the $50 deposit and charge a second $50 fee for the same event.

8.5 Any cancellation consequence for an additional parts or special-order deposit is governed by clause 7. We will not recover the same cost or loss under both clauses.

8.6 If we cancel or reschedule, no late-cancellation or no-access fee applies. You may choose a full refund or transfer of the $50 deposit and a refund of amounts paid for Services not supplied. Nothing in this section limits any statutory cancellation, refund or other remedy.

9.1 Mobile appointments use an agreed time or arrival window. Traffic, prior jobs, weather, parts, access and safety may affect attendance. We will notify you of a material delay where reasonably practicable.

9.2 If delay makes the agreed time unsuitable, the parties will reasonably discuss rescheduling, cancellation or any statutory remedy. We do not charge a late-cancellation fee where the cancellation is caused by our material delay or our failure to attend.

9.3 Unless expressly included in the Quote or required by law, we do not provide towing, storage, a replacement Vehicle, hire-car costs or compensation merely because a Vehicle is unavailable while work, parts or further diagnosis are pending.

10.1 You must provide lawful access to the Vehicle and a reasonably safe, hard, level and well-lit work area with adequate clearance. A suitable driveway or authorised workplace parking area is usually appropriate.

10.2 Before attendance, disclose traffic exposure, steep or unstable ground, low clearance, hazardous substances, aggressive animals, children, site inductions, restricted access, underground services or any other material hazard. Obtain permission from the property owner, occupier or workplace where required.

10.3 Keep children, pets and other persons clear of the work zone and do not interfere with tools, supports, dismantled components or safety controls. Follow reasonable safety directions while we are onsite.

10.4 We may refuse, relocate, suspend or stop work if the Vehicle or Worksite is unsafe, unlawful, unsuitable, affected by severe weather or inconsistent with information supplied. We will explain the reason where practicable. A customer-caused no-access event is dealt with under clause 8; our own cancellation is dealt with under clause 8.6.

10.5 We will take reasonable measures to prevent spills and environmental harm and to handle waste from our Services appropriately. You must disclose site-specific drainage, contamination or waste restrictions before work begins.

11.1 A diagnostic attendance covers only the agreed initial inspection, scanning and testing and any included time stated in the Quote. It is a professional assessment process, not a promise that every fault will be identified or repaired during the first attendance.

11.2 Intermittent or multiple faults, modifications, prior work, limited access, missing history and manufacturer-specific testing may require additional time, a follow-up visit, dismantling, workshop equipment or specialist referral.

11.3 Before charging additional diagnostic time, we will explain the findings so far and seek approval for the added time or next step. If you do not approve further work, the authorised diagnostic charge remains payable for Services properly supplied, even if the fault is not present or a final diagnosis is not yet possible, subject to the Consumer Law.

11.4 A diagnostic opinion is based on the symptoms, data, tests and Vehicle condition reasonably available at the time. A new symptom, newly available information or change in the fault may reasonably change the opinion or recommendation.

11.5 Scanning, battery disconnection, module reset or other authorised testing may affect stored codes, learned values, clocks, radio settings or security functions. We will use due care and explain a material known consequence where reasonably practicable, but you should provide required codes and back up important user data where possible.

12.1 Some faults cannot be assessed without reasonable inspection, removal of covers or limited dismantling. Any charge for that work will be disclosed and approved before it begins.

12.2 Authorised inspection or dismantling may reveal seized, corroded, brittle, contaminated, previously damaged or incorrectly fitted components, additional faults or a need for parts and consumables not included in the original scope. We will pause where reasonably practicable, explain the issue and seek instructions before additional charges.

12.3 If you decline further work, you remain responsible for the authorised Services already supplied. We will explain whether reasonable reassembly is possible and whether extra parts, labour, towing or workshop transport are required to leave the Vehicle in a safe or movable condition.

12.4 This section does not excuse damage caused by our failure to use due care and skill. Responsibility for a failure revealed during authorised work depends on its cause, the Vehicle's prior condition, the disclosed risk and applicable law.

13.1 We will not perform additional chargeable work without approval. If we find an urgent safety issue, we will stop where reasonably practicable, explain the concern and ask for instructions.

13.2 If we cannot reach you, we may pause the job and take reasonable non-chargeable steps to secure our tools and the immediate work area. Any chargeable preservation, reassembly, transport or additional work requires prior approval unless the accepted Quote expressly provides a capped authority for that situation.

13.3 You may decline recommended work, but we are not required to continue a method that we reasonably consider unsafe, unlawful or technically unsound. Declined work and any resulting limits may be recorded on the report or invoice.

14.1 Where relevant, the accepted Quote will state the agreed parts basis, such as genuine, OEM-equivalent or aftermarket. We will seek approval before a material substitution that changes price, quality, specification or warranty position.

14.2 Part availability and supplier information can change. If the agreed part becomes unavailable or is found incompatible, we will explain the alternatives and obtain approval before a material change.

14.3 Unless we expressly agree otherwise in writing before confirmation, we do not install customer-supplied parts. We normally source parts so we can assess compatibility, quality and warranty support.

14.4 Any approved customer-supplied part remains your responsibility as a product. Our agreement to install it does not mean we manufactured, supplied or warrant the part. Our workmanship remains subject to non-excludable guarantees.

14.5 If an approved customer-supplied part is incorrect, incomplete or defective, additional authorised diagnosis, removal, refitting, consumables or return attendance is quoted separately, except to the extent the issue was caused by our breach, negligence or failure to use due care and skill.

14.6 Tell us before work begins if you want replaced parts returned. A part may be unavailable for return where it must be retained by a supplier under a warranty, core or exchange arrangement, contains hazardous material, or cannot lawfully or safely be handed over. Otherwise, replaced parts may be responsibly disposed of or recycled after completion.

15.1 By approving the Services, you authorise us to enter, start, operate and move the Vehicle and, where reasonably necessary and lawful, road-test it for inspection, diagnosis, verification and quality control. We will take reasonable care and use it only for the authorised purpose.

15.2 Before attendance, disclose any registration, permit, insurance, licence, mechanical, load, brake, tyre or safety restriction that prevents lawful movement or road testing. Do not ask us to drive a Vehicle that is unregistered, uninsured for the intended use or unsafe.

15.3 If a road test cannot be safely or lawfully completed, or you do not authorise it, we may record that limitation. It may prevent complete diagnosis or verification and may require a later test or referral.

16.1 A mobile inspection, service or repair is limited to the approved scope and to components reasonably accessible under the conditions at the time. A pre-existing or unrelated defect does not become our responsibility merely because it is present or discovered during the Services.

16.2 Age, wear, corrosion, contamination, misuse, modifications, accident history, prior repairs and deterioration can cause components to fail or reveal damage during ordinary inspection, adjustment or removal. We will use due care and skill and explain material foreseeable risks where reasonably practicable.

16.3 Repairing one fault does not represent that the whole Vehicle has been inspected, is roadworthy or is free from other, developing or intermittent faults unless a broader assessment is expressly included in the Quote.

17.1 We may record safety concerns, limitations and recommended repairs in the Quote, report, invoice or service record. If we advise that a Vehicle may be unsafe, stop using it and arrange repair, towing or further assessment as appropriate.

17.2 You may decline recommended work. We may ask you to acknowledge the declined item so the approved scope is clear. Your decision does not make us responsible for the pre-existing or declined fault, but it does not limit responsibility for our own work or any non-excludable right.

17.3 If continued use after a clear safety warning causes additional loss, responsibility will be assessed according to cause, reasonable foreseeability, the steps each party took to avoid the loss and applicable law.

18.1 General and logbook servicing covers only the items in the accepted Quote. For logbook work, the Quote is based on the Vehicle details, service history and manufacturer schedule reasonably available to us. You must disclose overdue or previously declined items and provide the service book or digital service information where required.

18.2 We will record approved work, parts and material findings and provide an itemised invoice or service record. A service does not include repairs, campaign work or schedule items that were not quoted and approved.

18.3 Manufacturer and supplier warranties remain subject to their lawful terms. We do not decide a third party's warranty claim, but our Services and supplied goods remain subject to the Consumer Law where it applies.

19.1 A pre-purchase inspection is a visual and functional assessment of reasonably accessible items at the time and place of inspection. It is not a Queensland safety or roadworthy certificate, valuation, guarantee of future reliability, complete dismantling, title search, written-off vehicle check or finance check.

19.2 The inspection may be limited by weather, Worksite, cleanliness, access, recent fault-code clearing, concealed components, seller restrictions and whether a lawful road test is permitted. Material limitations will be recorded where reasonably practicable.

19.3 You are responsible for arranging seller permission and separate registration, theft, written-off vehicle, title and finance checks, including an appropriate Personal Property Securities Register search. Purchase decisions remain yours after considering the report and any specialist checks recommended.

19.4 The report is prepared for the named customer and agreed purpose. You may share it, but another person should not treat it as a separately commissioned report without our written agreement, to the extent permitted by law.

20.1 We may provide selected 4WD servicing, touring or pre-trip inspections, legal bolt-on reliability or performance upgrades, and accessory or canopy work within our actual capability, equipment, qualifications and insurance scope.

20.2 Before quoting, disclose existing accessories, modifications, tuning or calibration, prior failures, current faults, intended terrain, towing, loads and the result you want. We may recommend a separately priced baseline inspection, diagnostic assessment, engineer, approved person or specialist.

20.3 A touring or pre-trip inspection is a condition snapshot at the time and within the stated checklist. It cannot guarantee that a trip will be completed without breakdown, puncture, wear, accident or later failure. You remain responsible for lawful loading, GVM, GCM, towing limits, tyres, permits, route conditions, recovery planning and pre-departure checks not included in the Quote.

20.4 An upgrade can expose or add load to existing components. Outcomes vary with condition, configuration, fuel, tyres, load, environment, maintenance and third-party products. Unless a measurable result is expressly included, we do not promise an exact power, torque, economy, towing, noise, drivability or reliability result.

20.5 We will not carry out emissions-system deletes, warning-system bypasses or work we consider unsafe or non-compliant. Some modifications require engineering, certification, a modification plate or Transport and Main Roads approval. We do not issue those approvals unless expressly stated in writing.

20.6 Before approving a modification, consider its effect on registration, insurance, finance and manufacturer or supplier warranties. We provide mechanical Services, not insurance, legal, finance or engineering advice.

21.1 Onsite breakdown assistance is subject to availability and a lawful, reasonably safe Worksite. We do not attend active traffic lanes, motorways or other locations we consider unsafe, and we do not provide towing or recovery.

21.2 A breakdown attendance may identify that the Vehicle cannot be safely or reasonably repaired onsite. The authorised attendance or diagnostic charge remains payable for Services properly supplied, subject to the Consumer Law, and towing or workshop referral may be required.

21.3 If a temporary or limited repair is offered, it will be identified as such together with any operating limit, follow-up work or warning. You must follow those limits. A temporary repair is not represented as a permanent repair unless the written record clearly says so.

22.1 We will provide the agreed report, service record or itemised invoice after completion. Timing may depend on testing, information, parts or third-party input stated in the Booking.

22.2 We may take photographs or video of the Vehicle, Worksite, components, readings and work for quoting, diagnosis, records, safety, warranty, insurance and dispute management. We will not use identifiable customer, property or Vehicle images for public marketing without separate permission, except where lawfully de-identified or otherwise authorised by law.

22.3 Remove cash, valuables and unrelated property before work. We will take reasonable care of property in the immediate work area, but are not responsible for loss or damage to unrelated items except to the extent caused by our breach, negligence or other liability under law.

22.4 The completion of the approved scope does not mean every recommendation has been accepted. The invoice or report may list monitored, future, declined or referral items separately.

23.1 The $50 booking deposit is credited to the final invoice unless refunded, transferred or retained under these terms. Unless written account terms are agreed, the remaining balance is due in cleared funds when the approved work is completed or by the due date on the invoice.

23.2 The invoice will identify supplied parts, labour and other agreed charges. Available payment methods and any lawful surcharge will be disclosed before payment. Payment does not remove any right under the Consumer Law.

23.3 If you dispute an amount, contact us promptly with the invoice number, disputed amount and reasons. You remain responsible for any genuinely undisputed amount, subject to applicable law.

23.4 If an undisputed amount remains overdue after written reminder and reasonable opportunity to pay, we may pause future non-urgent work and seek reasonable third-party recovery costs actually and lawfully incurred. We do not charge unagreed late-payment interest to a consumer. Separate written fleet or credit-account terms may apply where lawful and accepted.

24.1 Parts shortages, supplier error, weather, unsafe conditions, illness, traffic, tool or Vehicle breakdown, government action and other events outside reasonable control may delay or prevent performance. The affected party must notify the other where reasonably practicable and take reasonable steps to reduce disruption.

24.2 We may suspend, reschedule or cancel the affected work. You may choose a transfer or refund of amounts paid for Services not supplied. Neither party is responsible for delay to the extent caused by an event outside reasonable control, but this does not remove an obligation to refund unsupplied goods or Services or another non-excludable right.

25.1 Our goods and Services come with guarantees that cannot be excluded under the Australian Consumer Law where it applies. Services must be provided with due care and skill, be reasonably fit for a disclosed purpose or result, and be supplied within a reasonable time where no time is fixed. Goods must meet the applicable consumer guarantees.

25.2 If goods or Services fail to meet a consumer guarantee, the available remedy depends on the circumstances and whether the failure is major or minor. Remedies may include rectification, repair, replacement, refund, cancellation or compensation for reasonably foreseeable loss or damage.

25.3 Nothing in these terms excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified. Every exclusion or limitation in these terms must be read down to that extent.

25.4 A business may also be a consumer under the Consumer Law in some transactions. These terms do not assume that fleet or business use automatically removes statutory rights.

26.1 If you believe there is a problem with our work, stop using the Vehicle if continued use may be unsafe or cause further damage and contact us as soon as reasonably practicable. Provide the invoice or Booking reference, a clear description and relevant photographs or diagnostic information.

26.2 Where reasonable, allow us an opportunity to inspect the concern and, where the law permits us to choose the remedy, rectify a minor failure within a reasonable time. This does not remove a statutory right to choose another remedy, including for a major failure.

26.3 If urgent third-party work is reasonably necessary to prevent injury or further damage, take reasonable steps to preserve evidence, request an itemised report and contact us as soon as practicable. A customer is not required to expose people or property to danger merely to preserve an inspection opportunity.

26.4 Parts supplied by us may carry a manufacturer or supplier warranty. Those warranties are additional to and do not replace automatic consumer rights. We remain the point of contact for remedies that we are legally responsible to provide.

26.5 Unless a Quote expressly states an additional written warranty, these terms do not create a separate fixed-period voluntary warranty against defects. Any future voluntary warranty must state its period, claim process, expenses and mandatory consumer wording and must be approved before publication.

27.1 Subject to clauses 25 and 26 and to the extent permitted by law, each party is responsible for direct loss to the extent it is caused by that party's breach, negligence, unlawful act or failure to follow an agreed obligation.

27.2 We are not responsible for loss to the extent it is caused by:

• materially inaccurate or withheld information;
• an unsafe, unlawful or unsuitable Worksite not caused by us;
• customer misuse, overloading, racing, unauthorised off-road use or continued use after a clear safety warning;
• a defective customer-supplied part or customer-directed method, except to the extent we failed to use due care and skill;
• unapproved third-party interference, repair or modification after our work; or
• a pre-existing, unrelated, latent, intermittent or declined fault not caused by our Services.

27.3 For a Business Customer only, and only where goods or Services are not of a kind ordinarily acquired for personal, domestic or household use or consumption and reliance on this clause is fair and reasonable, liability for failure to comply with an applicable consumer guarantee is limited, at our option, to the remedies permitted by section 64A of the Consumer Law.

27.4 For a Business Customer only and to the extent permitted by law, we are not liable for indirect or consequential loss of profit, production, opportunity, goodwill or business interruption that was not reasonably foreseeable or not disclosed before the Booking. This does not exclude compensation recoverable under a non-excludable law.

27.5 Both parties must take reasonable steps to avoid or reduce preventable loss. If you knowingly lack authority over the Vehicle or fail to disclose a known material Worksite hazard, you are responsible for reasonable third-party claims and direct loss caused by that failure, except to the extent caused by our breach, negligence or unlawful act.

28.1 We may use an appropriately qualified employee, subcontractor or specialist to perform part of an accepted Booking where this is reasonable for the Services. If we engage that person as part of our Quote, we remain responsible for our obligations to you under applicable law.

28.2 If we merely recommend or refer you to an independent provider and you contract with them directly, their quote, terms, insurance, timing and work are separate. A referral is not a guarantee of that provider, but it does not limit responsibility for a representation we make or a non-excludable duty.

29.1 Our Privacy Policy explains how we collect, use, disclose, secure and manage personal information. It applies to website forms, MechanicDesk, telephone, email, SMS, quoting, onsite work, reports, invoicing and customer support.

29.2 We may use service providers for bookings, technical information, parts, payments, communications, hosting, analytics and records. Their own terms and privacy practices may also apply. We remain responsible for our obligations under applicable law.

29.3 You consent to us sending transactional communications reasonably connected with a request, Quote, Booking, safety issue, invoice or complaint. Marketing consent must be separate and optional.

30.1 Unless stated otherwise, our original website text, branding, report format, graphics and photographs are owned by or licensed to Detailed Mechanical. You may use a paid report or service record for your own Vehicle, insurance, finance, sale or maintenance purposes, but not reproduce it commercially or alter it misleadingly.

30.2 An inspection or diagnostic report is prepared for the named customer and agreed purpose using information and conditions available at the time. A third party should obtain our written agreement before relying on it for another purpose, to the extent permitted by law.

30.3 Links to third-party maps, reviews, parts, finance, payment or information services are provided for convenience. We are not responsible for third-party content or availability except to the extent the law makes us responsible.

31.1 Contact us first on 0421 196 891 or detailedmech@gmail.com and provide your name, Vehicle, invoice or Booking reference, a clear description of the concern and relevant evidence. We will acknowledge and assess the matter within a reasonable time.

31.2 The parties will try in good faith to resolve the concern directly. If it is not resolved, either party may seek independent legal advice or use the Queensland Office of Fair Trading, QCAT, a court or another lawful process.

31.3 Nothing in this section prevents urgent relief, a statutory complaint, a chargeback made in good faith, or exercise of a right that cannot be delayed or excluded.

32.1 Booking notices may be sent using the contact details the parties supplied. You must promptly update your details. A notice takes effect when received, subject to any mandatory law.

32.2 We may assign or transfer the contract only as part of a genuine sale or restructure of the business and only if this does not materially reduce your rights. You may transfer a Booking with our reasonable agreement where Vehicle, Worksite, scope and risk remain suitable.

32.3 If a provision is invalid or unenforceable, it is to be read down to the extent necessary or severed if it cannot be read down. The remaining provisions continue. A failure to enforce a right immediately is not a waiver.

32.4 The accepted Quote and these terms record the agreement for the approved job, but nothing in this clause excludes a representation, statutory guarantee or other matter that the law makes binding.

32.5 These terms are governed by the laws of Queensland, Australia, subject to any law that requires another jurisdiction or forum to apply.

32.6 Contact: Detailed Mechanical, Flagstone, Queensland | 0421 196 891 | detailedmech@gmail.com | www.detailedmechanical.com.au